ShepHyken
JUNE 26, 2023
In this informative and entertaining article, Hodak takes her SUPER model and uses well-known brands from the fast-food industry to illustrate her points. There is something here for every type of business, large and small, B2C and B2B. There is something here for every type of business, large and small, B2C and B2B.
GetFeedback
JULY 19, 2019
B2C customers, who already say it’s easier than ever to take business elsewhere, will follow. It is a challenge to broadly benchmark these indicators because the number of variables is infinite. This is why organizations should begin by establishing internal benchmarks through a pilot program. .
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CSM Magazine
MARCH 9, 2018
The Smile report provides a summary of more than 1 million answers by customers to questions on B2C sales interactions with staff in 50 countries during 2017. ReactCX clients out performed the add-on sales UK benchmark by 15% in 2017”. For the first time in 14 years, the UK has topped the international Smile rankings.
Comm100
SEPTEMBER 10, 2018
However it’s possible to look for ways to entertain them thinking about another thing to make their wait time go faster. Unfortunately, while this statistic might make sense, the data in our Live Chat Benchmark report has shown that the customer satisfaction rate for chat has dropped by over 3% this year.
ShepHyken
JANUARY 20, 2020
This mindset has led the sector to lag behind the entertainment and e-commerce world when it comes to building lasting relationships with digital-first consumers. There are many companies out there (B2B and B2C) that have not given enough consideration to a subscription model. Comm100) How do you measure your team’s impact and success?
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