Nicereply

MARCH 8, 2023

Cross-sell or upsell to existing customers. Does your cloud contact center meet your B2B client’s demands? This cuts down on churn and can mitigate refunds and negative reviews. Customer success is more comprehensive and has multiple goals: Foster customer loyalty. Create brand advocates. Increase customer retention.

Customer Service 52

Customer Service Journey mapping B2C Metrics 52

Babelforce

JANUARY 28, 2021

Here’s the stat to keep in mind: the odds of a lead entering your sales process is 21 times greater if you contact them within 5 minutes, versus 30 minutes. If you sell b2b (or high-value b2c) then that means a phone call. That’s especially value in a sales setting, with upselling opportunities. Care to disagree?

Contact Center 52

Contact Center CRM Upselling Sales 52

VocalCom

NOVEMBER 13, 2017

According to BtoB Magazine, 59% of B2B marketers claim that email is their most effective channel for generating revenue. For example, post-purchase emails can boost your upselling and cross-selling efforts while customers are still thinking about your brand. So what should your brand do to create optimal email marketing campaigns?

Marketing 48

Marketing Contact center software Upselling B2B 48

VocalCom

NOVEMBER 13, 2017

According to BtoB Magazine, 59% of B2B marketers claim that email is their most effective channel for generating revenue. For example, post-purchase emails can boost your upselling and cross-selling efforts while customers are still thinking about your brand. So what should your brand do to create optimal email marketing campaigns?

Marketing 48

Marketing Contact center software Upselling B2B 48