VocalCom

NOVEMBER 13, 2017

According to BtoB Magazine, 59% of B2B marketers claim that email is their most effective channel for generating revenue. Remember that customers on the go are likely to glance quickly at your emails, so make your content clear and concise. Be sure to send your emails when customers will appreciate them the most.

Marketing 48

Marketing Contact center software Upselling B2B 48

VocalCom

NOVEMBER 13, 2017

According to BtoB Magazine, 59% of B2B marketers claim that email is their most effective channel for generating revenue. Remember that customers on the go are likely to glance quickly at your emails, so make your content clear and concise. Be sure to send your emails when customers will appreciate them the most.

Marketing 48

Marketing Contact center software Upselling B2B 48

Nicereply

MARCH 8, 2023

Customer service vs. customer success. They both affect customer experience, but are they the same thing? Are you utilizing these tools to give your customers a positive customer experience ? Customer service and customer success sound similar, and they do have some similarities.

Customer Service 52

Customer Service Journey mapping B2C Metrics 52

Babelforce

JANUARY 28, 2021

Here’s the stat to keep in mind: the odds of a lead entering your sales process is 21 times greater if you contact them within 5 minutes, versus 30 minutes. If you sell b2b (or high-value b2c) then that means a phone call. It’s all about profiling, and offering personalized customer service based on what you know.

Contact Center 52

Contact Center CRM Upselling Sales 52