Anexa BPO

FEBRUARY 17, 2023

In the B2B space, CX is just as important as it is in the B2C space, and failure to provide a positive CX can result in lost business, negative word-of-mouth, and a damaged reputation. Data, data, and more data Your B2B CX strategies need to be built on data – consistent, comprehensive, and connected.

B2B 52

B2B Bilingual agents Outbound sales B2C 52

Anexa BPO

SEPTEMBER 13, 2022

That said, a similar impact is yet to be seen on the B2B aspect of this value chain, which includes everything from the consumer-goods manufacturer to the distributor and wholesaler to the retailer. With options such as online ordering and delivery, the B2C model has been fundamentally reshaped. Sustainable growth is at hand. And e-commerce?

Bilingual agents 52

Bilingual agents Outbound sales outsourcing B2C 52

Quality Contact Solutions

DECEMBER 31, 1969

It’s much more difficult to justify a price break if the campaign is overly small, and many outsourced call centers will require a minimum of hours or FTE’s to agree to take on the work altogether. If ever there was an area that I would be happier to pay higher rates for, it is the agents’ quality.

Call Center 40

Call Center Telemarketing Bilingual agents outsourcing 40