Average Handle Time Meeting Metrics Revenue potential 
Mindtouch
JULY 31, 2017
Traditionally, time-to-close/average-handle-time, tickets-in-queue, and other metrics that measure the cost of each case or interaction is how Support Agents were judged on a job well done. Building Revenue Potential (and the Future) Through Knowledge.
JustCall
MARCH 10, 2023
Is now a good time to talk?” Ask probing questions: “I understand you are unable to meet <goal> What do you think is holding you/your company back?” Finally, getting desired outcomes and minimizing errors can increase revenue potential while plugging in leakages. In short, it will make your call center profitable.
NobelBiz
JULY 25, 2023
Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author. Keyword Spotting: Identifies recurrent words or phrases that might indicate common issues, product mentions, or potential sales opportunities.
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