Monet Software

JUNE 10, 2021

You need to understand contact trends, including how volumes change throughout the day, week and year; how average handle times are evolving; where your agent occupancy stands; and so on. You might handle everything from inbound sales to product repair scheduling to billing support. 1 Start with Data.

contact center workforce 122

contact center workforce Average Handle Time Schedule adherence Inbound sales 122

JustCall

JANUARY 18, 2023

Another common issue is when your company is represented by a group of people who may be unfamiliar with your company’s products and services. Inbound calling and outbound calling are both important for businesses. Inbound Calling. More concerned with technical support, inbound sales and customer service.

outsourcing 52

outsourcing Scripts Call Center Interactive Voice Response 52

Select VoiceCom Blog

JULY 11, 2022

Inbound sales Inbound call centre agents aren’t only there to help existing customers. According to RAIN Group, 82% of buyers are willing to accept a meeting with sellers who reach out initially. Technical support can include changing account information or resolving bugs in the service.

Telemarketing 52

Telemarketing Technical Support Interactive Voice Response Metrics 52