Average Handle Time Definition Personalization Revenue potential 
Mindtouch
JULY 31, 2017
To see the truly transformational effects of KCS, we require a different definition of “work.” Traditionally, time-to-close/average-handle-time, tickets-in-queue, and other metrics that measure the cost of each case or interaction is how Support Agents were judged on a job well done.
JustCall
MARCH 10, 2023
By this definition, call flows are the route map describing how customers connect with the right representative. A Customer Service Call Flow A customer service call flow would play out as follows: Friendly and personalized greeting: “Hello <customer name>! The objective is to make this journey as effortless as possible.
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