How Top Luxury Retailers Use Customer Service To Build Loyalty
Vcaretec
JUNE 6, 2022
Brand Voice, Tone, and Attitude Next, the Customer Care Specialist must have a core understanding of the brand voice, tone, and attitude. When they pick up the phone, respond to an email, or reply to a chat, the customer should have the same exact feeling as when they walk into a Hugo Boss store and are greeted by a store concierge.
Let's personalize your content