20 Business Leaders Share How Call Centers Can Address Increased Customer Vulnerability
Callminer
FEBRUARY 4, 2021
As well, a specific focus on compressing Average Handle Times (AHT) allows organizations to maximize their limited capacity. If human connection and empathy is central to the customer experience, the ultimate objective is answering the call. Nika Filipkova is the Chief Customer Officer at SupportYourApp. “At
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