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Contact Center Geek
MARCH 7, 2018
In her book, Chief Customer Officer 2.0 , Jeanne Bliss, wrote about the five competencies for customer-driven growth (see also [link] ). Can we all agree that a contact center team member has the least amount of autonomy of nearly any person in a company? In some cases, they can drive the opposite behavior.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Both Amazon and Zappos are prime examples of brands that are customer centric and have spent years creating a culture around the customer and their needs. This is so important that organizations like Oracle developed a Chief Customer Officer (CCO) to ensure a consistently amazing customer experience across all touch points.
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