Contact Center AI: How It Can Transform Your CX
Playvox
MARCH 19, 2024
From eliminating manual, repetitive tasks for agents to leveraging natural language processing (NLP) and AI with chatbots and phone support, contact center AI provides numerous opportunities to transform CX — and the bottom line. This compares to 19% of baby boomers and 43% of Gen X customers who report they would do the same.
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