Upstream Works

NOVEMBER 19, 2020

These drivers will continue into the new year has contact centers strive to meet new customer demands – by upgrading technology while knowing how to deploy the new capabilities. Contact center leaders must understand how the criteria for CX has changed with the pandemic. Meeting the New Criteria for Customer Experience.

Average Handle Time 78

Average Handle Time Contact Center Upselling contact center solutions 78

Monet Software

OCTOBER 10, 2019

Being the manager of a call center is not an easy job. But when these three pillars of your contact center ecosystem are in balance with each other, you will be operating with maximum efficiency. When budgets are increased in the company, the call center tends to be last in line. Average Handling Time.

Contact Center 54

Contact Center Management Average Handle Time Call Center 54

Outsource Consultants

APRIL 10, 2018

Improve your upselling strategy. 3 Things Call Centers Should Avoid to Maintain Customer Loyalty. Our company works in the outsourcing industry, but we can admit that there are bad call centers out there. This blog post is based on an article from CustomerThink. Need an outsource call center? We can help!

Call Center 52

Call Center outsourcing Average Handle Time Scripts 52

Expivia

MARCH 18, 2021

Understanding the product or the service the call center covers is crucial for every agent. Without this knowledge, they can’t help the customer in time. Not to mention that the average handle time increases with every second an agent needs to look up instructions. This educates the agent and you at the same time.

Call Center 98

Call Center Customer Service Education Average Handle Time 98

SmartAction

SEPTEMBER 4, 2018

TechStyle’s top call drivers are conversations like returns, order status, and billing–repetitive conversations that used to be handled by live agents but now handled by AI agents. In other cases, SmartAction’s AI agents gather data upfront before passing to a live agent, which drastically reduces average handle time.

Call Center 40

Call Center Virtual Agent Average Handle Time Upselling 40

24-7 InTouch

FEBRUARY 25, 2020

In our most recent blog post , we discussed the importance of customization when it comes to communicating with client partners and recruiting and hiring for dedicated programs. Real-Time: Is there a desire for real-time data views and where should this information be available for access? Average Talk Time.

Brand ambassadors 52

Brand ambassadors Customer Service Calibration Average Handle Time 52

SmartAction

JANUARY 25, 2019

This is no less true in the pursuit of an improved CX, where advanced speech recognition capabilities have finally allowed contact centers to access the vast cognitive abilities that Artificial Intelligence (AI) self-service has to offer. Instructive Examples of AI Self-Service for Contact Center Leaders.

Virtual Agent 44

Virtual Agent Self service Healthcare Contact Center 44