Peter Lavers

JULY 17, 2017

Here are four reflections that I believe to be seismic changes from working with clients and colleagues in this field over this historic decade, sharing the joys and pain of championing the customer-centric agenda in business. Product-centric business models are dying. Insight dependency and democratisation.

Customer Experience 182

Customer Experience Customer centricity Management Automotive 182

Peter Lavers

NOVEMBER 16, 2017

The automotive sector, for example, is in an unprecedented period of market and legislation-driven disruption in its brands, products, markets, fuels, financing, taxation / charging – and channels & media. Pretty much everything described so far has been about what businesses “do” for and to our customers.

Customer centricity 183

Customer centricity Automotive Finance Marketing 183

NobelBiz

DECEMBER 19, 2023

Brad Dashnaw, CEO – Shift Marketing Brad Dashnaw is the CEO of one of the top companies in the Digital Marketing space for Higher Education and Automotive Companies with over 4,000+ succesful clients. Overcoming these challenges ensures a more efficient, responsive, and customer-centric contact center environment.

Call Center 105

Call Center Management Wait times Contact Center 105