Peter Lavers

JULY 17, 2017

I would like to complement this with my specific viewpoint as a recognised expert and influencer in Customer Experience (CX). Product-centric business models are dying. This has been exacerbated by high-profile scandals in several sectors, principally financial services, automotive and retail.

Customer Experience 182

Customer Experience Customer centricity Management Automotive 182

Peter Lavers

NOVEMBER 16, 2017

The automotive sector, for example, is in an unprecedented period of market and legislation-driven disruption in its brands, products, markets, fuels, financing, taxation / charging – and channels & media. Which brings us to what marketers are now talking about – the omnichannel customer experience.

Customer centricity 183

Customer centricity Automotive Finance Marketing 183

NobelBiz

DECEMBER 19, 2023

Training staff on tech tools enhances efficiency and customer service. Ultimately, technology enhances the customer experience by reducing wait times, providing accurate solutions, and prioritizing high-risk escalations. Enhancing Customer Experience At the end of the day, it’s all about making customers happy.

Call Center 105

Call Center Management Wait times Contact Center 105