Russel Lolacher

JANUARY 2, 2023

You know, that’s how banks employ a lot of people, that they get new grads with degrees and make them all work teller at the front, because that’s what everybody has to do. And that’s how they get all their bank tellers, and then one job opens up somewhere else. And I was brought in for the employees.

Personalization 52

Personalization Employee engagement Management Banking 52

Fenero

SEPTEMBER 15, 2018

In fact, conducting an employee engagement survey and not acting on it can actually decrease engagement levels. These practices can certainly elevate agent retention, but cannot absolutely stop employees from leaving. There is no secret to building employee engagement. Formalize an Exit Interview.

Call Center 13

Call Center Morale virtual call center Metrics 13

Fenero

JANUARY 20, 2019

In fact, conducting an employee engagement survey and not acting on it can actually decrease engagement levels. These practices can certainly elevate agent retention, but cannot absolutely stop employees from leaving. There is no secret to building employee engagement. Formalize an Exit Interview.

Call Center 8

Call Center Morale Automotive Metrics 8