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Nine things that bug you about PCI DSS compliance

Eckoh

Compliance with the Payment Card Industry Data Security Standard (PCI DSS) helps companies to demonstrate they can process card payments securely and reduce card fraud. 8 PCI DSS challenges prohibit you from benefiting from Work-at-Home agents. 1: Compliance doesn’t equal security.

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Covid-19 and Contact Center Business Continuity Plan Information Security Implications

Eckoh

One of the most critical elements being overlooked is data security. The consequence of this modification in operational structure is the company is either faced with severely limiting the types of support functions they can deliver with a home-based agent, or they are unnecessarily exposing themselves to possible data security issues.