Outsource Consultants
NOVEMBER 29, 2021
In response to the remote agent trend, leaders are embracing a “hub and spoke” call center model. This model allows for agents to work comfortably from home but within a proximal distance for occasional in-person visits.
Serenova
OCTOBER 7, 2020
To overcome the challenges of managing a remote workforce, while maintaining the customer service experience for your customers, you need the right technologies and policies in place to support your teams as they navigate the transition. Provide continuous, individual feedback. Leaderboards are great, but nothing can replace 1:1 feedback.
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