Outsource Consultants
JUNE 6, 2022
While they can’t be perfectly replicated in a remote world, technology can certainly provide a viable substitute. Additionally, if your building offers spaces like a gym or recreation area, waiving costs for at-home agents could be a huge bonus. Get Feedback.
Outsource Consultants
NOVEMBER 29, 2021
By being proactive — and highlighting the benefits of remote work — leaders have been able to refine processes and technologies to supercharge their output. This has created improvements to team efficiency, bottom-line revenue, and agent morale. Call center agents serve as your first line brand ambassadors.
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24-7 InTouch
APRIL 3, 2020
Technology: Tech teams must be able to provide support in a virtual environment instead of face-to-face, including the use of screen sharing to show agents how to fix issues as they arise. To secure VPNs for at-home agents, we leverage a two-factor authentication on the VPN via an RSA key.
Taylor Reach Group
NOVEMBER 30, 2018
Not staying current on new technologies impacting Call and Contact Center operations. After all why would we want home agents, speech recognition, higher quality or better staff morale and management? Not sharing new technologies and their capabilities with senior management. I hope you can sense my sarcasm here.
Outsource Consultants
FEBRUARY 22, 2021
For most workers, it’s been almost a year away from the office — and morale is high: 86 percent of remote workers feel less stressed. Luckily, 2021 is projected to be a promising year for call centers , with agents performing at a high level. Here are three “I”s that are essential for call center success in 2021.
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