Outsource Consultants

JUNE 6, 2022

Before 2020, many employers were wary, citing concerns about eroding camaraderie and dwindling productivity as barriers to a work-from-home policy. However, after taking the remote work model for a mandated test drive, many employers – including outsource call centers – have embraced the idea as a permanent option.

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Gamification At home agents Morale Employee engagement 128

Outsource Consultants

NOVEMBER 29, 2021

By being proactive — and highlighting the benefits of remote work — leaders have been able to refine processes and technologies to supercharge their output. This has created improvements to team efficiency, bottom-line revenue, and agent morale. Call center agents serve as your first line brand ambassadors.

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Call Center At home agents Brand ambassadors outsourcing 128

Outsource Consultants

AUGUST 3, 2020

In order to best serve your customers, agents need to be ready to answer questions and facilitate processes quickly. Luckily, at-home agents love the flexibility and convenience of working from home. Make sure you’re helping new and existing agents understand the best practices for common customer scenarios. .

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Interactive Voice Response Average Handle Time outsourcing Call Center 127

Outsource Consultants

FEBRUARY 22, 2021

In order to make sure agent supervisors have adequate training, BPO providers need to make frequent reviews of their technology and programs. Luckily, solutions have emerged, like gamification, to give supervisors fun and motivating incentives that target key performance metrics, such as: Best CSAT agent score.

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Call Center Gamification Coaching Morale 76

COPC

MARCH 23, 2020

This means that most organisations have been left ill-equipped to manage the requirement for the rapid deployment of Work-At-Home solutions necessitated by the spread of COVID-19. s Senior Consultants, has supported many Work-At-Home environments over the last ten years. What sort of an environment do Work-At-Home agents need?

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At home agents Consulting Consulting Government 52

Vistio

MARCH 15, 2022

Today, we welcome to the podcast, Terry Rybolt, Chief Revenue Officer at LiveXchange Technologies. Leveraging over 20 years of business process outsourcing and experience, Terry is one of the subject matter experts on technology, remote working, customer experience (CX), and GigCX. Technology has changed that.

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