What Makes A Cloud Contact Center The Customer Experience Optimizer?
Babelforce
MARCH 9, 2022
babelforce’s no-code CRM offers WhatsApp integration so you can utilize the most popular instant messaging application in the world. Interestingly, retention for at-home agents is 80% compared with 25% for in-house agents in the US. Provide self-service options. The company has now captured 53.5%
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