BlueOcean

MARCH 24, 2022

When it comes to complex B2C customer care, the customer is anything but a faceless number in a sea of consumers. B2C brands had their worlds turned upside down by the pandemic, but what does complex customer care look like now things are leveling out? But that’s shifting—and fast. Modified Recruitment Strategy.

B2C 62

B2C Customer Care Schedule adherence outsourcing 62

Taylor Reach Group

NOVEMBER 30, 2018

There are a lot of smart — very smart — individuals managing and directing Call and Contact Centers today. Yet these bright, bright people still manage from time to time to do things that defy understanding. This is my top ten list of really dumb things that smart call and contact center executives do.

Contact Center 111

Contact Center Average Handle Time At home agents First call resolution 111

Callminer

OCTOBER 22, 2019

Check out this list of some of the best customer service conferences that happen all over the country. Call center services do help with flexibility. External, or hosted inside a building managed by your partner. Virtual, or utilizing “at-home” agents. Internal, or inside your own four walls.

Best practices 203

Best practices Call Center outsourcing Contact Center 203