At home agents, Consulting and Technical Support

The Future of Remote Agent Call Centers

Outsource Consultants

NOVEMBER 29, 2021

This model allows for agents to work comfortably from home but within a proximal distance for occasional in-person visits. Your HQ or “hub” feeds the decentralized “spokes” of your at-home agents, with in-person visits typically narrowed around ongoing training or remedial supervision for under-performing team members.

Call Center

Call Center At home agents Brand ambassadors outsourcing

Conversations with Clients: Kyla Starks, Transcom

COPC

OCTOBER 22, 2021

What’s great about it, though, is that the people leading the classes are the same people in the field doing the consultations and working on the certification. We have 55 consultants with an average of 21 years of experience located in 22 countries. The engagement that we get from the instructors is just really first class.

At home agents

At home agents Technical Support Best practices Contact Center

Customer Contact Central

The Future of Remote Agent Call Centers

Conversations with Clients: Kyla Starks, Transcom

Webinars

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