At home agents Call Center Technical Support 
Outsource Consultants
NOVEMBER 29, 2021
Are remote call center agents a part of your future plans? In a short time, businesses that rely on call center agents found their teams dispersed across remote home offices. Call Center Trends for Remote Work in 2022. Agents Are Calling Their Shot.
Cisco - Contact Center
SEPTEMBER 3, 2020
Telecommunications regulations in India posed another challenge when it came to contact center agents working remotely. Within 3 days, we modified our VPN solution to meet the new requirement that at-home agents connect through VPN using static IP addresses.
Callminer
OCTOBER 22, 2019
For some companies, outsourcing call center services makes sense, while others are better served by keeping call center functions in-house. When it comes to choosing a call center service, that choice becomes even more difficult. In this case, routing calls to the right agents will be an important component.
Expert insights. Personalized for you.
128 
Let's personalize your content