Calltools

MARCH 8, 2023

The cloud has revolutionized almost every sector in the last decade or so, including the call center industry. billion this year, according to Gartner, it’s likely more call center managers will invest in cloud technologies that improve performance and day-to-day operations.

Interactive Voice Response 98

Interactive Voice Response voip Call Center At home agents 98

Babelforce

MARCH 30, 2022

What does it mean for a call center solution to be in the cloud? And cloud call center solutions offer many benefits to companies that make the switch. To understand what a cloud-based contact center is, we first need to understand what we mean by the cloud. Agents can work remotely via a virtual call center.

call center solutions 52

call center solutions Call Center call center software Contact Center 52

pindrop

APRIL 30, 2020

People hastily shifted to working from home, schools closed and millions of people became jobless. Unsurprisingly, the volume of calls to call centers jumped as physical locations closed – an increase of as much as 600% in certain instances.

Contact Center 75

Contact Center Banking Government At home agents 75

Xaqt

JUNE 1, 2020

Contact Centers spent of much Spring 2020 scrambling to shift agents to work-from-home or bring agent seats back onshore from locations where at home agents simply weren't feasible due to lack of critical infrastructure. At the same time, Voice-over-Internet Protocol (VOIP) emerged as viable technology.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52