At home agents Benchmark First call resolution Technology 
Taylor Reach Group
NOVEMBER 30, 2018
Not staying current on new technologies impacting Call and Contact Center operations. After all why would we want home agents, speech recognition, higher quality or better staff morale and management? Not sharing new technologies and their capabilities with senior management. I hope you can sense my sarcasm here.
BlueOcean
MARCH 24, 2022
With everything shifting so quickly, many customers were more tolerant of longer wait times and challenges in achieving first call resolution. Today, a typical consumer wants customer service that is defined by easy access to a fast and effective resolution. Emerging Technologies. But that’s shifting—and fast.
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