Beyond Philosophy

JULY 5, 2015

In building relationships with customers, and value for them, my long-time observation is that most organizations tend to progress through several stages of performance as they are becoming truly customer-centric: a) customer awareness, b) customer sensitivity, c) customer focus, and d) customer obsession.

Customer centricity 279

Customer centricity Complaint resolution Banking Enterprise 279

Nicereply

SEPTEMBER 6, 2022

A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. Things can—and eventually will—go wrong.

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97

CSM Magazine

FEBRUARY 14, 2020

The concept of a customer-centric culture is often talked about when discussing the customer experience. But in many cases, the buzzword has overshadowed action, with anyone and everyone who holds a belief that the customer is important, claiming to have a customer-centric culture. Set expectations.

Brand ambassadors 59

Brand ambassadors Complaint resolution Customer centricity Best practices 59

SmartKarrot

APRIL 23, 2020

Advanced analytics to predict customer behavior and target customer segments: Use of technology to make more informed decisions. A customer-success philosophy embedded across the organization. Being a customer centric organization is part of the vision and mission statements of most business entities.

Management 10

Management Complaint resolution Customer retention Engineering 10