Fonolo

AUGUST 25, 2020

If you want specific details on how customers experience your sales process or brand, a customer experience survey is the way to go. If you want specific details on how customers experience your sales process or brand, a customer experience survey is the way to go. #cx After customer sales calls. On receipts.

Surveys 119

Surveys Brand ambassadors Feedback Best practices 119

Fonolo

JULY 5, 2023

How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. How to Eliminate Hold Time in Your Call Center Everything from your product itself, to brand voice and color will impact how customers feel about your brand. What industry do you work in?”

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

Tethr

OCTOBER 2, 2020

You don’t want to be leaving your customers’ needs and experiences behind while you rush off to meet sales quotas or try zigging instead of zagging your product or service in an unstable market climate. Are our customer interactions creating happy customers, loyal brand ambassadors?

Customer effort 105

Customer effort Customer Care Coaching Surveys 105