Global Response

JULY 23, 2023

Customer service is more important than ever—all the data backs this up. So, managing your customer service is no insignificant task. In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center.

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Outsource Consultants

SEPTEMBER 11, 2018

We have seen a demand for nearshore contact center outsourcing locations. This article will discuss three neighboring Latin American countries: Guatemala, Honduras, and El Salvador. They provide omnichannel capabilities such as traditional inbound and outbound voice services, email, live chat support, and social media customer service.

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Outsource Consultants

OCTOBER 2, 2018

Nearshore outsourcing in Latin American countries (Caribbean, Mexico, and South America) has been growing rapidly over the last several years. This article will discuss three Latin American countries: Mexico, Chile, and Belize. Perhaps the most appealing factor is a lower cost delivery model, frequently beating U.S. We can help!

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Global Response

JULY 23, 2023

In this article: six key reasons to avoid hiring a call center—and what you might do to overcome these challenges. Agents may not speak English fluently, or may have a strong accent that makes communication difficult and misunderstandings frequent. Obviously, this decreases the ease of your customer service and customer satisfaction.

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Anexa BPO

FEBRUARY 17, 2023

A recent article titled “Five Steps to Avoiding B2B CX Failure in 2023” offers valuable insights into how B2B companies can improve their CX in the coming years. BPO outsourcing companies like award-winning Anexa can impact your company’s ability to harness this potential. And eCommerce? We were made for that.

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Global Response

JUNE 20, 2023

In this article, we’ll walk through the advantages and challenges of outsourcing to Tunisia so you can easily decide if it’s the right location for your call center outsourcing. Consider that the Tunisian workforce offers educated, multilingual workers who are well-trained in providing quality customer service.

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