Article Bilingual agents Customer Service Metrics 
Global Response
JULY 23, 2023
Customer service is more important than ever—all the data backs this up. So, managing your customer service is no insignificant task. In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. Maybe not.
Anexa BPO
FEBRUARY 17, 2023
A recent article titled “Five Steps to Avoiding B2B CX Failure in 2023” offers valuable insights into how B2B companies can improve their CX in the coming years. Using operational and financial metrics that are already familiar tools to these upper-level leaders can support your position, and prove your points.
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Global Response
JULY 23, 2023
In this article: six key reasons to avoid hiring a call center—and what you might do to overcome these challenges. Agents may not speak English fluently, or may have a strong accent that makes communication difficult and misunderstandings frequent. Obviously, this decreases the ease of your customer service and customer satisfaction.
Global Response
JUNE 20, 2023
Besides that, the strong focus on technology and innovation lend Tunisia’s call centers a strong infrastructure and innovative culture to develop better customer experience strategies. Consider that the Tunisian workforce offers educated, multilingual workers who are well-trained in providing quality customer service.
IdeasUnlimited
JULY 4, 2022
With nearly 2 billion online shoppers surfing the internet daily, there is a certainty that some of them will attempt to contact customer service. And since over 75% of the world does not speak English, there is also a very high chance that those same customers will be connected with a representative they don’t fully understand.
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