BlueOcean

JULY 12, 2018

The only constant in the customer care world is change, and if you don’t keep up, you’ll be left behind. That’s why we’ve compiled these must-read articles to keep you updated and give you some food for thought as you think about the future of your outsourced customer care. The Role of Chatbots in Customer Care. “

Customer Care 74

Customer Care outsourcing Chatbots Contact Center 74

ShepHyken

SEPTEMBER 21, 2018

This week we feature an article by Ian Moyse who writes about how important it is to examine the customer journey you are providing. Too often such customer issues are responded to too slowly, if at all. Poor service and the feeling that a business does not care are the top reasons for customer churn.

Customer Experience 264

Customer Experience Big data Technology Chatbots 264

C3Centricity

MAY 25, 2020

If you're drowning in data, perhaps you have still not adapted to today's data-rich world. BigData #Analysis #Customer #CustomerUnderstanding Click To Tweet. Consumers are adapting their behaviours to the trading of their personal information. Find out more in this other excellent article on Forbes.

Technology 77

Technology Big data Analytics Personalization 77

ShepHyken

APRIL 28, 2017

John Rampton, entrepreneur and investor, defines single customer view as: ❝…an accessible and consistent set of information about how a customer has interacted with your company, including what they have bought, their personal data, opinions, and feedback.❞. appeared first on Shep Hyken.

Customer Service 230

Customer Service Contact Center Technology Big data 230

C3Centricity

MARCH 15, 2018

Technology is being blamed for disrupting businesses, but most have simply not adapted to this new data-rich world. Consumers are adapting their behaviours to the trading of their personal information. 65% admit they risk becoming irrelevant and uncompetitive if they do not leverage data. I admit, a lot has changed.

Big data 82

Big data Analytics Personalization Entertainment 82

C3Centricity

AUGUST 17, 2020

Denyse Drummond-Dunn · What a customer first strategy means today. I know, you probably don’t want to read yet another article about the post-pandemic era, especially when the infection numbers in many countries are once again headed in the wrong direction! Reasons for having a customer-first strategy. What do you think?

Customer centricity 63

Customer centricity Big data Airlines Marketing 63

C3Centricity

DECEMBER 3, 2018

Their explanation for this is that “only 29% of marketers believe they have the necessary skills to analyse data, with 44% planning on investing in further training over the next two years to boost confidence within their organisations around the handling of information.” Are you ready to adopt a customer-first strategy?

Big data 59

Big data Marketing B2C CRM 59