10 Call Center Mistakes to Avoid when Striving for Effortless Experience
TechSee
JULY 9, 2019
In fact, 96% of customers who experience a high-effort interaction become more disloyal compared to just 9% who have a low-effort experience. To help companies improve their Customer Effort Score (CES), we’ve compiled a list of 10 call center mistakes that often result in high customer effort.
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