CustomerSuccessBox

NOVEMBER 2, 2021

A Customer Success Manager (CSM) job is to build relations with the customer strong enough that opportunities of upsell and retention organically present themselves. Meanwhile, Customer Success metrics are customer lifetime value, churn rate, retention/upsells. Learn about actionable metrics in SaaS.

Sales 52

Sales Engineering Upselling Customer retention 52

Amity

JULY 28, 2014

Customer success is an exciting and game-changing opportunity, and a prerequisite for the majority of B2B SaaS companies, but are you ready for it? Outcomes of customer success have a direct impact on sales, marketing, product development and technical support to name a few, not to mention the bottom line.

Journey mapping 48

Journey mapping Chief Customer Officer SaaS Metrics 48

NobelBiz

MAY 25, 2023

Increased Revenue Opportunities CDPs can increase revenue opportunities for call centers by providing more accurate and detailed customer profiles, which can help businesses identify new sales and upsell opportunities. In addition to their past performance, inquire about the vendor’s ongoing support services.

call center software 98

call center software Call Center APIs Contact Center 98