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Architect defense-in-depth security for generative AI applications using the OWASP Top 10 for LLMs

AWS Machine Learning

Consider your security posture, governance, and operational excellence when assessing overall readiness to develop generative AI with LLMs and your organizational resiliency to any potential impacts. Many AWS customers align to industry standard frameworks, such as the NIST Cybersecurity Framework.

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Unleashing the power of generative AI: Verisk’s journey to an Instant Insight Engine for enhanced customer support

AWS Machine Learning

In this post, we describe the development of the customer support process in FAST incorporating generative AI, the data, the architecture, and the evaluation of the results. Conversational AI assistants are rapidly transforming customer and employee support.

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Integrate QnABot on AWS with ServiceNow

AWS Machine Learning

The workflow includes the following steps: A QnABot administrator can configure the questions using the Content Designer UI delivered by Amazon API Gateway and Amazon Simple Storage Service (Amazon S3). The Content Designer Lambda function saves the input in OpenSearch Service in a question’s bank index. Choose Create function.

Chatbots 101
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The executive’s guide to generative AI for sustainability

AWS Machine Learning

Organizations are facing ever-increasing requirements for sustainability goals alongside environmental, social, and governance (ESG) practices. A Gartner, Inc. survey revealed that 87 percent of business leaders expect to increase their organization’s investment in sustainability over the next years.

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Your guide to generative AI and ML at AWS re:Invent 2023

AWS Machine Learning

In this session, learn how to build your first generative AI application with key services such as Amazon Bedrock. AIM225 (LVL 200) | Drive personalized CX using generative AI and Amazon Personalize Tuesday November 28 | 5:00 PM – 6:00 PM (PST) Delivering the best experience is critical to capture and retain customers today.