2022-23 Communication Platform as a Service (CPaaS) Planning and Strategy Guidance
ConvergeOne
JUNE 7, 2022
At its most basic level, CPaaS is an API-based model for accessing carrier services and media processing resources associated with those carrier services. They used VoIP (Voice over IP) in a very flexible and software-based way. Their entire Workstream Collaboration platform is written leveraging their own CPaaS APIs.
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