Remove APIs Remove Customer Experience Remove Transportation Remove voip
article thumbnail

2022-23 Communication Platform as a Service (CPaaS) Planning and Strategy Guidance

ConvergeOne

At its most basic level, CPaaS is an API-based model for accessing carrier services and media processing resources associated with those carrier services. They used VoIP (Voice over IP) in a very flexible and software-based way. Their entire Workstream Collaboration platform is written leveraging their own CPaaS APIs.

APIs 78
article thumbnail

Misconceptions About Communication Platform as a Service (CPaaS)

ConvergeOne

At its most basic level, CPaaS is simply an API-based model for accessing carrier services and the media processing resources associated with those carrier services. They used VoIP (Voice over IP) in a very flexible and software-based way. Their entire Workstream Collaboration platform is written leveraging their own CPaaS APIs.

APIs 63
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Misconceptions About Communication Platform as a Service (CPaaS)

ConvergeOne

At its most basic level, CPaaS is simply an API-based model for accessing carrier services and the media processing resources associated with those carrier services. They used VoIP (Voice over IP) in a very flexible and software-based way. Their entire Workstream Collaboration platform is written leveraging their own CPaaS APIs.

APIs 40
article thumbnail

Your App Marketplace & the Importance of Product Partnerships

aircall

As SaaS companies grow , they begin seeking out willing partners to build even more integrations using the public API. And with the rise of affordable, convenient, and easily-accessible VoIP technology, they’ll naturally build more VoIP integrations as a result. How Aircall Built a Voice Ecosystem .

voip 62
article thumbnail

The Challenges of Maintaining and Upgrading Call Center Infrastructure

NobelBiz

A reliable infrastructure enables scalability and flexibility, allowing call centers to adapt to changing business needs and customer demands. Prioritizing and investing in the right call center infrastructure sets the stage for success, empowering organizations to deliver outstanding customer experiences and achieve operational excellence.

article thumbnail

Transform Your Business with a Virtual Call Center Solution

JustCall

They utilize VoIP technology to make and receive calls. This lack of coordination harms the customer experience your business is trying so hard to build. Enhancing Customer Experience A virtual call center software captures and compiles the data of satisfied consumers for a business to learn from. Why Go Virtual?

article thumbnail

What Is UCaaS? And What Are Its Benefits For Contact Centers?

NobelBiz

The telecommunications business has evolved to a service provider model with the advent of VoIP and data center virtualization. What is the distinction between VoIP and UCaaS? A VoIP system normally just provides voice services, incoming and outbound calls, and reports that are more or less particular.