What is an Automated Call? (And How to Handle Them Like a Pro!)
Babelforce
MAY 12, 2022
Some people might say that automated outbound calls are similar to the telemarketers that call at dinner time or the early hours of the morning. Contact centers are automating this process by using an integrated voice response system (IVP) to request information from callers. Some of them include: 1. Identifying callers.
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