Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center
AWS Machine Learning
FEBRUARY 6, 2023
Talkdesk CX Cloud offers enterprise scale with consumer simplicity to deliver speed, agility, reliability, and security. The voice authentication call flow implemented in Talkdesk interacts with Amazon Lex as follows: When a phone call is initiated, a customer lookup is performed using the incoming caller’s phone number.
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