NICE inContact

OCTOBER 29, 2019

But like many companies that transition their operation from call center to contact center as they grow, Radisson realized there was a definite disconnect: it was using an out-of-date, on-premises Avaya system to manage its global network of contact centers and BPOs.

contact center solutions 48

contact center solutions Contact Center Abandon rate Business Process Outsourcing 48

NICE inContact

DECEMBER 4, 2018

What’s the incremental value of QM (quality management), WFM (workforce management), Analytics, and API (applied programming interfaces) to the performance of my contact center? They’re making brand purchase decisions based on every experience they’ve had with your contact center—and every other brand’s.

Contact Center 49

Contact Center APIs contact center solutions CRM 49

DMG Consulting

DECEMBER 10, 2018

It’s undeniable that contact center platform vendors are having a highly positive disruptive impact on the pace of innovation in the CBCCI sector. The “platform as a service” paradigm, which essentially leverages application programming interfaces (APIs) to build out functional capabilities, makes it easier to build your own solution (BYOS).

Contact Center 75

Contact Center contact center solutions CRM Enterprise 75

Tenfold - Contact Center Blog

DECEMBER 28, 2017

Improved agent efficiency and productivity turn call centers from a cost into a profit. The two qualities can also create a competitive advantage, which is key priority for growing organizations. Depending on organizational needs, call centers can implement an array of different technologies, from basic to sophisticated.

call center workforce 54

call center workforce Call Center Technology Management 54

Hodusoft

FEBRUARY 14, 2020

Call centers today have access to dozens of call center solutions. If you are starting a call center or wish to upgrade your contact center software then go through this list of top 10 call center software for 2020 and select one that suits your operations the best.

call center software 52

call center software Call Center Contact center software voip 52

Enghouse Interactive

JULY 10, 2018

The platform’s lack of interoperability with Avaya IP Office, the telephony platform used across the credit union, forced the contact center onto a completely separate phone system, isolating support and collections personnel on an island, away from the rest of the organization.

Self service 40

Self service CRM Contact Center Analytics 40

SharpenCX

JANUARY 29, 2020

How does your contact center platform help supervisors monitor and manage agent performance? Does your platform include quality management functionality? Does your contact center platform include a configurable IVR? Which communication channels does your contact center platform support?

call center software 90

call center software Call Center Customer Experience Contact Center 90