The Future of Debt Collection Agencies: Contact Center Technology and Customer-Centric Strategies
NobelBiz
APRIL 23, 2024
This is why automation is especially transformative in contact centers. IVR systems not only handle initial debtor inquiries but also categorize calls based on urgency and complexity. By analyzing past interactions and payment histories, these systems can schedule calls at times when debtors are more likely to be responsive.
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