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Remove APIs Remove Bilingual agents Related Topics
call center professionals Call center experience Telemarketing Virtual Agent outsourcing First call resolution Average Handle Time Accountability Scripts Customer Care More Related Topics >
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Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

OCTOBER 4, 2023

Text-Ony Channels: A Great Compromise for Low-Volume Languages Most major CRMs include API options to seamlessly translate customer contact content, including real-time translation for channels like chat or social media. We have a deep local talent pool from which to hire bilingual agents, and we’re obsessed with strategic partnership.

Customer Support 124
Customer Support Bilingual agents outsourcing Contact Center 124
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5 Outbound Call Center Pricing Variables

Quality Contact Solutions

DECEMBER 31, 1969

This could include real-time data transfer, API integrations, use and setup of multiple client systems, and the varying degree of security requirements needed given the program’s industry’s nature, and more. If ever there was an area that I would be happier to pay higher rates for, it is the agents’ quality.

Call Center 40
Call Center Telemarketing Bilingual agents outsourcing 40
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