ConvergeOne

DECEMBER 7, 2021

The underlying technologies of composability include some combination of artificial intelligence (AI), machine learning, automation, container-based architecture, big data, analytics, low-code and no-code development, Agile/DevOps deployment, cloud delivery, and applications with open APIs (microservices).

APIs 90

APIs Big data Analytics Engineering 90

Hodusoft

AUGUST 30, 2022

Companies, especially the call/contact centers, sales and service teams, and many others are reorganizing and updating their communication strategies to stay competitive. The most popular cloud-based services: UCaaS, CCaas, and CPaaS. Various developments have been made in the way people share and exchange information.

APIs 52

APIs Interactive Voice Response Contact Center voip 52

AWS Machine Learning

JANUARY 26, 2024

This post provides three guided steps to architect risk management strategies while developing generative AI applications using LLMs. Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses.

Best practices 117

Best practices Government Engineering Accountability 117

Dialer 360

DECEMBER 14, 2018

These offer applications with open APIs provide a new level of customization and integration. even small business is taking advantage of sophisticated analytics to turn data. Now brands are making all their business strategies built and optimize people experience. They will offer with the same level strategy of care.

Call Center 21

Call Center Analytics Customer centricity APIs 21

Natalie Petouhof

FEBRUARY 24, 2016

In early 2015, as part of Infosys Renew-New strategy they established a $500million Infosys Innovation fund. Big Data & Analytics. ANSR Consulting provides strategy and implementation services to help global companies establish Global In-House Centers (GICs) in India. Their areas of focus are: .

Government 40

Government Consulting Consulting Analytics 40

Xaqt

JUNE 22, 2020

Call Center technology providers that have made reporting or analytics a priority in their offerings tend to not support third-party data, rendering their fancy dashboards useless beyond a few front line users. Data Ingestion and Connectors The first step in building a data lake is get data out of your existing business systems.

Call Center 52

Call Center Contact Center Analytics Engineering 52

Natalie Petouhof

MAY 27, 2016

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. ROI of Social Customer Service- Upcoming. • The Customer Service Playbook for Integration of Traditional, Digital, Social and Mobile Customer Service Strategies and Technologies-Upcoming. Mobile Customer Service-Upcoming. **.

CRM 40

CRM Automotive Analytics Big data 40