Remove APIs Remove Benchmark Remove Call flow Remove Coaching
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10 Best Call Center Software: 2023 Updated List

JustCall

As a starter, tool integration synchronizes customer information, automates specific tasks, and unifies call center processes. Call Whispering Coach your reps during live calls when the deal is going south. Coach them in real-time with an endless feedback loop. Recommended Read: What is Conversation Intelligence?

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Top 10 OpenPhone Alternatives & Competitors

JustCall

In addition to this, Nextiva offers calendar management and benchmarking, making it a comprehensive solution for businesses. It also offers employee coaching tools and an employee directory to help businesses streamline their onboarding process. While Twilio’s APIs are easy to use but the platform itself can be complex.