CSM Magazine

MARCH 27, 2020

In fact, 52% of people around the globe believe that companies need to take action on feedback provided by their customers according to Microsoft. Customer support typically revolves around supporting the customer that’s using your product or service, whereas customer service provides further value for the customer day to day.

Customer Support 52

Customer Support Self service Feedback Upselling 52

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Some useful customer service question for managers include…”. Jeremy Kilpatrick. PhoneVirtuals.

Management 207

Management Customer Service Consulting Consulting 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Some useful customer service question for managers include…”. Jeremy Kilpatrick. PhoneVirtuals.

Management 182

Management Customer Service Consulting Consulting 182

Callminer

SEPTEMBER 5, 2017

With a unique blend of marketing and communications experience coupled with a background in behavioral and situational analysis, she brings metrics-driven results and the ability to focus sales and marketing efforts in a direction that offers the highest potential for long-term, sustainable growth. PortCity_Comm.

Call Center 140

Call Center call center software outsourcing Coaching 140