TeleDirect

OCTOBER 25, 2023

Anyone who has been in customer service understands that the human connection is impossible to replace. That’s how we’ve gone from an eight-chair answering service to a national business process outsourcer. This agent might be better suited for product knowledge or customer complaint resolutions.

Call Center 62

Call Center Technology Customer Support Complaint resolution 62

TeleDirect

OCTOBER 23, 2023

Our services include a help desk, customer service, Tier 1 tech support, reservations and order processing. Outgoing calls encompass customer retention, lead generation , appointment setting, telesales and upselling. At TeleDirect, we’re a BPO call center that handles incoming calls and outbound calls.

Customer Support 62

Customer Support Business Process Outsourcing outsourcing Call Center 62

TeleDirect

DECEMBER 14, 2023

There was a time when outbound call centers consisted of a person calling phone number after phone number in search of that one lead. In essence, they exist to increase sales, ensure customer retention and promote your brand. When performing warm calls, using a customer relationship management (CRM) tool is critical.

Business Process Outsourcing 62

Business Process Outsourcing Telemarketing Call Center Best practices 62