Outsource Consultants

MAY 20, 2019

A healthcare call center can save time, reduce manual tasks and lower costs in many ways: 24/7 answering services. Clinics and hospitals looking to significantly reduce costs in the claim and billing process should consider outsourcing to professional agents, specifically trained to meet high industry standards.

Healthcare 64

Healthcare outsourcing Call Center industry standards 64

Fonolo

FEBRUARY 9, 2023

For some outsourced call centers (BPOs), missing a service level could result in financial penalties — or even the loss of their contract! With so much riding on this metric, it’s shocking to see how many call centers choose their service level arbitrarily, or with minimal consultation.

Service level 142

Service level Call Center Abandon rate Metrics 142

Fonolo

JUNE 9, 2014

For some outsourced call centers (BPOs), missing a service level could result in financial penalties — or even the loss of their contract! With so much riding on this metric, it’s shocking to see how many call centers choose their service level arbitrarily, or with minimal consultation.

Service level 96

Service level Call Center Abandon rate Metrics 96