Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Outsource Consultants

MAY 20, 2019

A healthcare call center can save time, reduce manual tasks and lower costs in many ways: 24/7 answering services. Clinics and hospitals looking to significantly reduce costs in the claim and billing process should consider outsourcing to professional agents, specifically trained to meet high industry standards.

Healthcare 64

Healthcare outsourcing Call Center industry standards 64

Fonolo

FEBRUARY 9, 2023

Whatever the story is, clearly we need to approach this “standard” with skepticism. So if your average speed of answer service level is currently operating under 80/20, odds are good those numbers are not t he right ones for your call center, and the proper analysis was never done!

Service level 142

Service level Call Center Abandon rate Metrics 142

Fonolo

JUNE 9, 2014

Whatever the story is, clearly we need to approach this “standard” with skepticism. The ’80/20 Rule’ is Just an Arbitrary Industry Standard. Handpicked related content: The Golden Rules of Call Center SLAs. And it’s work that most call center managers don’t have the time or tools to do.

Service level 96

Service level Call Center Abandon rate Metrics 96