Fonolo

FEBRUARY 9, 2023

For some outsourced call centers (BPOs), missing a service level could result in financial penalties — or even the loss of their contract! With so much riding on this metric, it’s shocking to see how many call centers choose their service level arbitrarily, or with minimal consultation.

Service level 142

Service level Call Center Abandon rate Metrics 142

Outsource Consultants

MAY 20, 2019

Outsourcing has long been a common feature in healthcare, including custodial, laundry, food service, and medical supply vendors serving in support functions. In fact, in a survey of medical leaders from 709 hospital and inpatient facilities, 81 percent said their satisfaction with outsourced service exceeded expectations.

Healthcare 64

Healthcare outsourcing Call Center industry standards 64

Fonolo

JUNE 9, 2014

For some outsourced call centers (BPOs), missing a service level could result in financial penalties — or even the loss of their contract! With so much riding on this metric, it’s shocking to see how many call centers choose their service level arbitrarily, or with minimal consultation.

Service level 96

Service level Call Center Abandon rate Metrics 96