Tethr

JANUARY 18, 2019

For example, Five9 – one of the leading cloud-based call center platforms – provides an open API that enables the sharing of call audio and metadata with Tethr’s leading AI-powered voice analytics platform. Calls flow securely from the Five9 cloud to the Tethr cloud where they are transcribed and analyzed.

Enterprise 48

Enterprise Outbound sales Call flow APIs 48

JustCall

JULY 24, 2019

Visualize this scenario in the sales world, and imagine the manual work involved. A sales agent looks up contact information manually through an abundance of hardcopies or in extensive spreadsheets. The sales agent then looks over other notes and previous information associated with the lead or customer.

Sales 60

Sales Outbound sales Analytics Personalization 60

TLC Associates

OCTOBER 30, 2019

Customer support agents, outbound sales agents, and others are receiving offers elsewhere – especially with low unemployment. If you hire your own contact center agents, you can typically expect to pay half of their Social Security taxes (12.9% Agents, Supervisors, and Managers. And more companies are covering them.

Contact Center 40

Contact Center outsourcing Real estate Interactive Voice Response 40