Remove Analytics Remove Gamification Remove Sales Remove White Paper
article thumbnail

Top trends for the contact center in 2019 – part 1, the human touch

Noble Systems

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Leverage Gamification for Soft Skills Development. Dive Deeper into Customer Intelligence with Analytics. Social media is also an effective sales channel.

article thumbnail

Top trends for the contact center in 2019 – part 1, the human touch

Noble Systems

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Leverage Gamification for Soft Skills Development. Dive Deeper into Customer Intelligence with Analytics. Social media is also an effective sales channel.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

21 Call Center Managers Share Their Favorite Call Center Leadership Activities

Callminer

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Everyone gets a car detailing at work if they all get a sale. Matt Skoglund.

article thumbnail

31 Best E-commerce Tools (By Use Case)

JivoChat

Online retailers are seeing massive growth in online sales. Global e-commerce sales are expected to top $4.2 These staggering sales figures have created all kinds of opportunities for online businesses. Pricing: Contact Adobe sales for pricing, packaging, and demo requests. Best E-commerce Platforms. 30-day free trial.

article thumbnail

24 Experts Reveal the Single Worst Thing a Contact Center Agent Can Do During a Call

Callminer

If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. Examples include call recording, speech analytics and real-time monitoring. Sean McPheat is the CEO of MTD Sales Training. Sean McPheat. seanmcpheat.