Natalie Petouhof

MARCH 5, 2016

NICE Systems (NASDAQ: NICE) announced the release of a new version of its Sales Performance Management ​ (SPM) solution geared for large sales organizations with substantial transactions and complex incentive compensation management (ICM) needs. What Are The Highlights of the new NICE SPM?

Sales 45

Sales Analytics Gamification Coaching 45

NobelBiz

FEBRUARY 27, 2024

Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly. Achieving these goals requires a special balance between the human touch and technological innovation.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

DMG Consulting

OCTOBER 17, 2019

DMG Consulting Releases 2019 – 2020 Contact Center Analytics Product and Market Report. Expanded coverage driven by demand for omni-channel and customer journey analytics. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.

Consulting 48

Consulting Consulting Analytics Contact Center 48

DMG Consulting

SEPTEMBER 26, 2018

DMG Consulting Releases 2018 – 2019 Speech Analytics Product and Market Report. AI-enabled solutions fueling interest and accelerating sales. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.

Consulting 48

Consulting Consulting Analytics Marketing 48

DMG Consulting

MAY 8, 2023

Last year was an excellent one for sales of workforce optimization/workforce engagement management (WFO/WEM)-related systems and applications. The investments are primarily in the following categories: artificial intelligence (AI), automation, analytics, and user interface/user experience (UI/UX).

Management 62

Management Enterprise Analytics Contact Center 62

DMG Consulting

MARCH 10, 2023

Analytics-enabled quality management (AQM) (a.k.a. It provides agents with easy-to-follow procedures and information that enables them to resolve inquiries properly, handle objections, close sales, and increase collections, while enhancing soft skills such as communicating appropriate levels of empathy and professionalism.

Contact Center 48

Contact Center Interactive Voice Response Gamification Quality management 48

TechSee

JUNE 25, 2019

billion, and sales process recommendation and automation, which attracted $2.7 Emotion analytics. Emotion analytics analyzes an individual’s verbal and non-verbal communication in order to understand their mood or attitude. This realization has seen investments in AI rapidly increasing.

Technology 122

Technology Customer Service Gamification Contact Center 122

Fonolo

NOVEMBER 23, 2021

That means making training more interactive and potentially using gamification tactics in your program. Continue the games onto the sales floor, virtual or in-person, with these engaging call center games. Share analytics with your agents. Involve your employees in data collection and analytics. Use a buddy system. .

Call Center 148

Call Center Abandon rate Gamification Education 148

Fonolo

DECEMBER 6, 2022

When you develop your contact center, you create opportunities for more sales, customer satisfaction, and workplace efficiency. . Enhancing customer satisfaction and sales . Are your sales dropping? Still, your call center software can do a lot more for sales than you think. . Providing data-driven insights .

Contact Center 142

Contact Center Call Center call center software Abandon rate 142

DMG Consulting

OCTOBER 18, 2017

DMG Consulting Releases 2017 – 2018 Speech Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 12th annual Speech Analytics Product and Market Report. 10/18/2017.

Consulting 48

Consulting Consulting Analytics Marketing 48

CSM Magazine

JUNE 10, 2021

Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. Tagging contacts correctly – while this process can be automated with speech analytics, if agents correctly tag each call in their After Call Work (ACW), the contact centre can track how often a problem reoccurs.

Gamification 105

Gamification Brand ambassadors Analytics Enterprise 105

DMG Consulting

AUGUST 21, 2017

DMG Consulting Releases 2017 – 2018 Robotic Process Automation and Desktop Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. When: Today, 22 August 2017. About DMG Consulting LLC.

Consulting 48

Consulting Consulting Analytics Marketing 48

Noble Systems

DECEMBER 12, 2019

“Noble Systems continues to shine in terms of offering proactive and interactive outbound solutions, but also has staked a solid reputation on offering a complete, integrated portfolio of customer contact applications, with its analytics, AI, workforce engagement and gamification offerings.”

Marketing 80

Marketing Gamification Analytics Customer Care 80

CSM Magazine

JANUARY 25, 2023

Despite the cost-of-living crisis, research from Statista predicted that retail sales during the holidays were expected to reach more than £82 billion in the UK, the busiest shopping period of the year when customer queries typically increase dramatically. Don’t know what they are?

Agent burnout 52

Agent burnout Analytics Gamification Coaching 52

Noble Systems

JANUARY 30, 2019

Leverage Gamification for Soft Skills Development. Gamification , the use of game mechanics to motivate and engage agents, has typically been used to improve productivity, compliance and call quality. Dive Deeper into Customer Intelligence with Analytics. Social media is also an effective sales channel. Learn more.

Contact Center 59

Contact Center Gamification Analytics Average Handle Time 59

Fonolo

NOVEMBER 17, 2020

Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. Storyline: Gamification. In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. Why Gamification Matters. The Voice Channel Strikes Back. Social Media ?

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

ShepHyken

NOVEMBER 29, 2019

This adds gamification to the customer experience mix and it could very well make your app viral. The mobile app experience seamlessly integrates with pioneering technologies like artificial intelligence, augmented and virtual reality and big data analytics to offer engaging experiences. And you know what that means?

Technology 327

Technology Customer Experience Complaint resolution Gamification 327

NobelBiz

APRIL 18, 2023

As we will see, this can include strategies like automation, data analytics, digital transformation initiatives, and continuous improvement programs aimed at achieving measurable performance improvements beyond traditional metrics. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Babelforce

MAY 19, 2022

Price: Contact babelforce’s sales team for more information. Some of their best features include: Gamification features to encourage agent productivity Predictive and progressive dialing Web callback Virtual assistants. Best for: Sales teams. Best for: No-Code Integration and Customization. RingCentral.

Gamification 52

Gamification Interactive Voice Response Call Center Self service 52

Noble Systems

APRIL 21, 2020

Most call centers need a range of tools to manage customer contacts, from inbound contacts for customer service and support to outbound calls for activities such as sales or collections. Real-Time Speech Analytics (RTSA) provides real-time screening, as calls are in progress, for more proactive services.

call center software 80

call center software Call Center Technology Contact center software 80

DMG Consulting

NOVEMBER 14, 2020

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. DMG Consulting LLC is a vendor-independent advisory and consulting firm specializing in contact centers, back-office and real-time analytics. When: Today, 30 September 2020.

Consulting 62

Consulting Consulting Marketing Customer Service 62

CSM Magazine

SEPTEMBER 8, 2023

As of 2022, global e-commerce sales surpassed $5.7 It requires real-time data analytics to pinpoint the most lucrative price points. Gamification is like the sprinkle of excitement atop the cake of shopping. Employing data analytics can help determine the most effective channels for different customer segments.

Gamification 52

Gamification Entertainment Advertising Analytics 52

Noble Systems

JANUARY 30, 2019

Leverage Gamification for Soft Skills Development. Gamification , the use of game mechanics to motivate and engage agents, has typically been used to improve productivity, compliance and call quality. Dive Deeper into Customer Intelligence with Analytics. Social media is also an effective sales channel. Learn more.

Contact Center 48

Contact Center Gamification Analytics Average Handle Time 48

Fonolo

MAY 17, 2017

This usually sounds something like, “Press 1 for sales, Press 2 for billing inquiries …” They also allow businesses to include common or promotional messaging, collect information about callers, and route inquiries to the best agent to deal with that issue. Gamification. Speech Analytics. Voice Biometrics.

Contact Center 70

Contact Center Technology Interactive Voice Response Gamification 70

ProProfs Blog

SEPTEMBER 9, 2020

Besides that, they also get to enjoy other Amazon services like joining a sale hours before it actually starts or access to Prime videos where they can watch latest shows or movies of their choice. Tell them that they can get a certain discount on every purchase and learn about flash sales once they join the loyalty program.

Gamification 144

Gamification Customer retention Metrics Sales 144

Noble Systems

JANUARY 24, 2019

Above all, it was established to bring our industry-leading contact center, workforce engagement and gamification, and analytics solutions to the Eastern European market.

contact center workforce 62

contact center workforce Gamification Engineering Analytics 62

DMG Consulting

APRIL 15, 2020

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. DMG Consulting LLC is a vendor-independent advisory and consulting firm specializing in contact centers, back-office and real-time analytics. When: Today, 3 March 2020.

Consulting 62

Consulting Consulting Contact Center Interactive Voice Response 62

CSM Magazine

FEBRUARY 7, 2023

A good example is speech analytics. From an operational point of view, speech analytics help to identify self-service containment opportunities or agent knowledge gaps. Analytics also play a huge role in improving CX. This highlights both the operational and CX benefit of investing in an analytic solution.

Customer Experience 52

Customer Experience Gamification Analytics Self service 52

Vonage

OCTOBER 22, 2015

And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. A high proportion of businesses use their website’s homepage solely as a sales and marketing tool. Speech and text analytics. Gamification.

Technology 113

Technology Customer Service Gamification Wireless 113

DMG Consulting

DECEMBER 7, 2020

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its.

Consulting 62

Consulting Consulting Contact Center Marketing 62

DMG Consulting

APRIL 15, 2020

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Predictive analytics is already helping companies make better hiring decisions and reduce agent churn. What: Releases 2020 – 2021 Workforce Management Product and Market Report.

Consulting 62

Consulting Consulting Marketing Management 62

Fonolo

JANUARY 31, 2023

Training topics may include things like: Compliance training QA training Technology/software training Sales/customer service training Why is Call Center Training So Important? Involve your employees in data collection and analytics. Use incentives and gamification Call center training material can get pretty dry.

Call Center 141

Call Center Contact Center Coaching Gamification 141

DMG Consulting

JULY 31, 2019

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Fundamentally, call tracking is software and analytics that are used to capture inbound call activity to determine the effectiveness of online (e.g., When: Today, 17 July 2019.

Consulting 48

Consulting Consulting Interactive Voice Response Virtual Agent 48

DMG Consulting

DECEMBER 10, 2019

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Sales of these solutions are expected to remain strong as their reach extends into the back office and other enterprise departments. When: Today, 12 November 2019. About DMG Consulting LLC.

contact center workforce 48

contact center workforce Consulting Consulting Contact Center 48

NobelBiz

JUNE 5, 2023

When effectively executed, it can boost sales, increase profits, and lead to significant business growth. According to a report by SmallBizGenius , sales representatives must make an average of 18 calls to reach one potential buyer. Inbound lead generation includes blogging, SEO, social media, PPC.

Call Center 52

Call Center Scripts CRM Contact Center 52

OctopusTech

MARCH 1, 2023

Inbound call centers can be configured to address a wide variety of a brand’s sales, marketing, and customer service needs. We’ve seen businesses improve agent engagement by making individual performance stats available on agent dashboards and by the gamification of specific agent behaviors.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

DMG Consulting

JUNE 12, 2019

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. DMG Consulting LLC is a vendor-independent advisory and consulting firm specializing in contact centers, back-office and real-time analytics. When: Today, 5 June 2019. million to $1,855.2

contact center workforce 48

contact center workforce Consulting Consulting Contact Center 48