Callminer

AUGUST 1, 2017

They don’t do anything else except maybe monitor a few calls and give some feedback. With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. Agents can also send feedback directly to script authors to further improve processes. Feedback loops are imperative to success.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

JustCall

APRIL 5, 2022

Call analytics. Call analytics uses artificial intelligence (AI) to track, collect, and bring out critical insights, ranging from client needs to lead generation. Besides, call analytics provides info about your agents and call performance, enabling you to make data-driven decisions accordingly. What is there to analyze?

voip 40

voip Interactive Voice Response Analytics Sales 40

RichCall

SEPTEMBER 13, 2017

The contact centre will support this by providing hints, tips, education and technical support. In addition, the contact centre will also become a powerful resource for finding out what customers think of companies, and for capturing sentiments, feedback, needs and wants. Speech Analytics. Colin Taylor. Shep Hyken.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Samsung Card, LG Capital, and many more. Dennis Wakabayashi.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98